Question 1

What does GLOPRO do?

Accepted Answer

We're an end-to-end sourcing, procurement and logistics partner. We find and vet suppliers, buy on your behalf, and handle freight and last-mile delivery — so instead of juggling multiple vendors, you deal with one partner, one point of contact and one invoice, from the first quote to the final doorstep.

Question 2

How is GLOPRO different from a regular supplier or trading company?

Accepted Answer

A supplier sells you what they stock. A trading company usually just brokers a deal. We do the whole chain: sourcing the right supplier for what you actually need, procuring it at wholesale advantage, then shipping and tracking it to you. Because one team owns every step, nothing falls through the gaps between procurement and logistics.

Question 3

Which industries and sectors do you serve?

Accepted Answer

A broad range — oil, gas and energy; manufacturing; construction; healthcare and pharmaceuticals; power, water and utilities; mining; aviation and marine; IT and telecom; banking and government; hospitality; automotive; textiles; e-commerce; agriculture; and food and perishables. Each sector page on the site shows the product categories most relevant to it.

Question 4

Why aren't prices shown on the website?

Accepted Answer

Because a real price depends on quantity, exact specification, destination and current supply — and often on wholesale rates we negotiate per order. Rather than post a misleading figure, we confirm accurate pricing, availability and lead times when you request a quote.

Question 5

How do I request a quote?

Accepted Answer

Browse the catalogue and add whatever you need to your quote list as you go — there's no price or commitment at that stage. When you're ready, send the list with a few details and our team comes back with pricing, availability and lead times, usually within one business day. You can also just tell us what you need via the contact page.

Question 6

Is a quote request an order?

Accepted Answer

No. A quote request is a request for information only — it doesn't commit you to anything. A binding order exists only once we've sent you a written quotation or order confirmation and you've accepted it.

Question 7

Can you source products that aren't in the catalogue?

Accepted Answer

Yes. The catalogue is representative, not exhaustive — we source well beyond what's listed. If you can't find something, tell us what you're looking for and we'll track it down through our supplier network.

Question 8

Are the products brand-specific?

Accepted Answer

The catalogue is intentionally generic and brand-free, described by function and specification. We source to your requirement — including a specific make or model if you need one — and confirm the exact item at the quotation stage.

Question 9

Do you have a minimum order quantity?

Accepted Answer

It varies by product and supplier — some items suit bulk orders, others don't. Send us your requirement and we'll tell you what's workable when we quote.

Question 10

Which countries do you deliver to?

Accepted Answer

We're headquartered in Portugal with a presence across Europe, and we source and ship worldwide through our partner network. If you have a specific route in mind, ask us — it's the fastest way to confirm we can serve it.

Question 11

How does shipment tracking work?

Accepted Answer

You get one place to follow every shipment. We consolidate tracking across our carrier and freight partners, so you can enter your number on our Track Shipment page and follow the delivery — on any device, with nothing to install. Tracking is powered by established carrier networks, so you're never left guessing.

Question 12

Do you handle customs, import and export?

Accepted Answer

Yes — cross-border trade and customs are part of what an end-to-end partner handles. We coordinate the freight, documentation and customs steps so your goods move smoothly across borders.

Question 13

Can you deliver to remote or hard-to-reach sites?

Accepted Answer

That's a particular strength. Our vetted last-mile network reaches remote industrial and rural locations where standard carriers often won't go, and for the hardest cases our UAV (drone) division can deliver where vehicles can't operate at all.

Question 14

Do you really offer drone delivery?

Accepted Answer

Yes. Our UAV logistics division handles delivery to remote and restricted-access locations and urgent, time-critical shipments — using electric aircraft, which also lowers the carbon footprint of that final leg.

Question 15

How does pricing and payment work?

Accepted Answer

We work on a transparent commission structure on a prepayment model — you see what you're paying for, and you get the advantage of our collective buying power rather than paying multiple separate vendor margins. The exact commercial terms are set out in each order confirmation.

Question 16

How quickly will I hear back?

Accepted Answer

We typically respond to enquiries and quote requests within one business day.

Question 17

How sustainable is GLOPRO?

Accepted Answer

Sustainability is a design principle for us, not an afterthought: we optimise routes and consolidate shipments to cut emissions, use electric UAVs for last-mile where they fit, run paperless operations, and favour suppliers who meet the same standards.

Question 18

Where are you based?

Accepted Answer

Our headquarters are in Torres Novas, Portugal, with a presence across Europe. Our sourcing and logistics network extends worldwide.

Question 19

How do I become a supplier or partner?

Accepted Answer

We're always building our supplier and partner network. Get in touch through the contact page with a note about what you offer, and the right person will follow up.

Question 20

Are you hiring?

Accepted Answer

We're an early-stage team that's growing across software, logistics operations, procurement and customer support. There may not be a long list of open roles at any given moment, but we're always glad to hear from good people — see the Careers page.

Frequently asked questions

Getting started

Products & quotes

Shipping, tracking & delivery

Working with us

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One partner to source, procure & deliver